Many customers come to us knowing something is wrong but not sure what. That is exactly what our diagnostic service is for. For a flat $59 fee, we thoroughly examine your laptop or desktop, identify the problem, and give you a clear explanation and repair quote so you can make an informed decision.
What the Diagnostic Includes
Our diagnostic process is thorough and covers every angle so nothing gets missed:
- Visual inspection of hardware for physical damage, loose connections, and wear
- Software analysis including startup programs, malware scan, and OS health
- Hardware testing for RAM, hard drive, battery health, and thermal readings
- Connectivity checks for Wi-Fi, Bluetooth, and port functionality
- Full written report of findings with a clear explanation of what we discovered
How It Works
The process is simple and straightforward:
- Bring it in or schedule a pickup: Drop off your computer at our Lakewood location or use our $15 pickup and return service anywhere in the Ocean County area.
- We run our diagnostic process: Typically completed same day or next day.
- We call you with findings and a repair quote: You get a clear explanation of what is wrong and what it will cost to fix.
- You decide whether to proceed: No pressure. It is your call.
When Should You Get a Diagnostic?
A diagnostic is the right move when you are not sure what is going on with your computer. Here are some common signs:
- Your laptop is slow and you do not know why
- Random crashes or blue screens
- Will not turn on or gets stuck during startup
- Making unusual noises (clicking, buzzing, loud fans)
- You want to know if a repair is worth it before committing
Why the Fee Applies to Repairs
The $59 diagnostic fee is not lost money. If you decide to proceed with the repair, the diagnostic fee is credited toward the total cost. This approach protects both you and us. You get a clear diagnosis before spending any more money, and we are compensated for the time and labor involved in thoroughly testing your machine. Either way, you walk away with a complete understanding of what is going on with your computer.
Why Choose Us?
- Thorough multi-point diagnostic covering hardware and software
- Plain-language explanation of findings with no jargon
- Fee applies toward repair if you decide to proceed
- $15 pickup and return available across Ocean County
- No pressure to proceed with any repair
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Ready for Answers?
Submit a repair request and we will diagnose your computer for a flat $59. No surprises.
Start a Repair